How RecruitRank helps Recruitment Agencies
For recruitment agencies, RecruitRank is an innovative market research tool, provided free by Jobsite, revealing vital information about their customers. By receiving this information, agencies can monitor and improve performance as well as generate better candidate responses to advertisements.
It's not easy working in a recruitment agency: you have two clients; the employer and the candidate. Traditionally the focus has been on the employer - on the surface a sensible choice considering that employers are the paying client - but in today's market recruitment agencies can't afford to neglect their candidates.
How do agencies get the feedback?
Agencies receive a confidential monthly report from Jobsite with details of candidate feedback. They can also access the information via a secure client home area on Jobsite.
How is the feedback displayed?
All of the candidate feedback is collated by Jobsite, generating a table of the Top 10 UK Recruitment Agencies. This is displayed on the Jobsite homepage and is updated daily. By clicking on a recruitment agency's name within this table candidates can go directly through to their job vacancies.
Being voted as one of the Top 10 recruitment agencies is a great accolade. But regardless of whether you're in the Top 10 or not, the specific scores and feedback left by candidates is confidential and available only to the agencies themselves.
Charting in RecruitRank provides recruitment agencies with vital third party endorsement. An agency with a proven track record in managing their talent well will be attractive to everyone: candidates and employers alike.
Jobsite are keen to support agencies in making changes to their business so that the recruitment process can be improved for all. As part of this, they’ve put together some RecruitRank Top Tips with advice from agencies that candidates have said are offering first class customer service.
Since launch in 2005, over 370,000 pieces of candidate feedback have been received:
"As a business that values candidate feedback and continuous improvement, it is important for us to partner with a job board that allows our customers to tell us what they like and dislike about the services we offer. Jobsite has to be commended for providing the RecruitRank system, which fairly and consistently measures recruiters’ customer service levels. Furthermore Jobsite provides a strong partnership approach in relation to adding value to the customer."
“Since being aware of the recruitment agency ranking facility on Jobsite it's been a valuable part of our customer service recording and ensures that the candidates are receiving a consistently good service from our recruitment consultants.”
“We are always looking to improve our service offerings and the only way we can is by understanding how we are currently performing. I think RecruitRank is a great tool.”
